Privacy Policy

Last updated: 7 October 2025

At Discuvr, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy and Cookie Policy outlines how we collect, use, disclose, and protect your
information when you visit our website, www.discuvr.com. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Who We Are

Discuvr acts as the data controller of the personal data collected and processed on our website, www.discuvr.com. This Privacy Notice explains how we collect, use, and keep personal data obtained
from our customers, suppliers, and website users.

2. What Information Does Discuvr Collect and How Is It Used?

Personal Data

We may collect and process the following personal information from you:
  • Your name and business contact details (including address, job title, email
    address, and telephone number).
  • Personal information for compliance screening purposes, including anti-money
    laundering, trade control, and anti-bribery regulations.
This data may be stored in systems including our Customer Relationship Management (CRM) database, supplier database, mailing lists, and email system
When you submit your personal details via our website contact form or live chat (where applicable), we will use that information to respond to your enquiry and direct it to the appropriate department. The information may be added to our CRM database to help manage future communications with you, including updates on our services.
We process this data under our legitimate interests to manage and maintain relationships with customers and suppliers. However, you can unsubscribe at any time by using the unsubscribe option in our emails or by contacting us at info@discuvr.com.
Discuvr will never buy, sell, or trade personal data with any third parties.

3. Why Does Discuvr Process Personal Data?

Your personal data may be processed by Discuvr or its approved sub-processors for the following purposes:
  • To analyse data and improve our website, marketing, customer experiences, and
    services.
  • To fulfil a contract for goods and/or services.
  • To comply with legal or regulatory requirements.
  • To communicate with customers, suppliers, and stakeholders.
  • To monitor and protect against malware or phishing attempts.
  • To enforce or defend the rights and interests of Discuvr.
Where processing is based on legitimate interests, we ensure your rights and freedoms are not overridden.

4. Who Has Access to Data?

Your information will be shared internally only where access is necessary for staff to perform their roles, and externally only where required by law or to provide essential services (for example, IT providers, marketing platforms, or hosting services).
Any third parties processing data on our behalf do so under written instruction, with appropriate security and confidentiality controls in place.

5. How Does Discuvr Protect Data?

Discuvr has implemented strict operational and technical safeguards to ensure your data is not lost, misused, or accessed without authorisation. Where personal data is transferred outside the UK or European Economic Area, it is protected by appropriate transfer safeguards to ensure an adequate level of data protection.

6. How Long Does Discuvr Keep Data?

Discuvr retains data for the duration of our contractual relationship with you and for up to 2 years thereafter, unless a longer retention period is required by law. Once data is no longer required, it is securely deleted or anonymised.

7. Your Rights

As a data subject, you have the following rights:
  • Access and obtain a copy of your data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data where it is no longer necessary.
  • Object to processing in certain circumstances.
  • Restrict processing while a dispute is resolved.
To exercise any of these rights or raise a concern, please contact us at info@discuvr.com or by post at: Unit F2, Canal Quay, Newry, Northern Ireland, BT35 6PH.
If you believe your data protection rights have been infringed, you may complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies

Our website uses cookies to distinguish you from other users, improving functionality and helping us analyse site usage. For full details, please see our Cookie Policy.

9. Changes to This Privacy Policy

This policy may be updated periodically. The latest version will always be available at www.discuvr.com.
For any questions, please contact us at: Email: info@discuvr.com Address: Unit F2, Canal Quay, Newry, Northern Ireland, BT35 6PH